Terms & Conditions

1. Introduction

Welcome to House of Clarence. These Terms and Conditions ("Terms") govern your use of our website houseofclarence.com (the "Website") and any purchases, enquiries, or transactions you make with us. By accessing or using our Website, you agree to be bound by these Terms.

House of Clarence Ltd is a private limited company registered in England and Wales.

References to "we", "us", or "our" throughout these Terms refer to House of Clarence Ltd.

2. Use of Website

By using our Website, you agree to:

• Use the Website only for lawful purposes
• Provide accurate and complete information when making enquiries
• Not attempt to gain unauthorised access to any part of the Website
• Not use the Website in any way that could damage, disable, or impair its operation
• Not reproduce, duplicate, copy, or resell any part of the Website without our consent

3. Products and Services

Product Information

We take care to ensure that all product descriptions, images, and specifications on our Website are accurate. However:

• Colours may vary slightly from images due to screen settings
• Natural materials (stone, marble, wood) will have inherent variations
• Product specifications may change without notice
• All measurements are approximate and should be verified before ordering

Pricing

House of Clarence operates on a quote-based pricing model. Prices displayed on the Website are indicative only and may vary based on:

• Order quantity
• Project requirements and specifications
• Delivery location
• Current supplier pricing

Final pricing will be confirmed in writing via a formal quotation before any order is placed.

4. Orders and Quotations

Quotations

All quotations provided by House of Clarence:

• Are valid for 30 days unless otherwise stated
• Are exclusive of VAT unless otherwise specified
• Do not constitute a binding contract until accepted in writing
• May be subject to change based on material availability

Order Acceptance

A contract is formed when we send you written confirmation of your order acceptance. We reserve the right to decline any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Inability to deliver to your location
• Credit or payment concerns

5. Payment Terms

Payment terms will be specified in your quotation and order confirmation. Standard terms include:

• A deposit may be required to confirm orders (typically 50%)
• Balance payment due prior to dispatch unless credit terms have been agreed
• All prices are in GBP (£) unless otherwise stated

We accept payment by bank transfer, credit/debit card, and other methods as agreed.

6. Delivery

Delivery terms will be confirmed with your order. Please note:

• Delivery times are estimates and not guaranteed
• Delivery charges will be quoted separately based on order size and location
• Someone must be available to receive and inspect the delivery
• Risk passes to you upon delivery
• You must inspect goods upon delivery and report any damage immediately

Delivery Options

• Standard Delivery: Kerbside delivery to mainland UK addresses
• Premium Delivery: Room of choice delivery available for selected items
• International Delivery: Available by arrangement

7. Returns and Cancellations

Consumer Rights

For consumer purchases (not business-to-business), you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013. To exercise this right:

• Contact us within 14 days of delivery
• Return the goods in original, unused condition within 14 days of cancellation
• You are responsible for return shipping costs
• Refunds will be processed within 14 days of receiving returned goods

Exceptions

The cancellation right does not apply to:

• Bespoke or custom-made items
• Items cut to your specifications
• Products that have been installed or used
• Products ordered specifically for your project

Damaged or Faulty Goods

If goods arrive damaged or faulty, please contact us within 48 hours with photographs. We will arrange collection and replacement or refund at no cost to you.

8. Warranty

Product warranties vary by manufacturer and product type. Warranty information will be provided with your quotation. General warranty terms:

• Warranties cover manufacturing defects only
• Warranties do not cover damage from misuse, improper installation, or normal wear
• Natural variations in stone, marble, and wood are not defects
• Installation must be carried out by qualified professionals

9. Intellectual Property

All content on our Website, including but not limited to text, images, logos, and design, is the property of House of Clarence or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of goods purchased
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for delays caused by circumstances beyond our control
• Our maximum liability shall not exceed the total amount paid by you

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, supplier failures, or pandemic.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes constitutes acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us: