Privacy Policy

1. Introduction

House of Clarence Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website houseofclarence.com (the "Website") or make enquiries about our products and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry or quote request
• Create a selection list or project list
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Request our bespoke sourcing service

This information may include:

• Name and contact information (email address, phone number)
• Project details and requirements
• Product preferences and selections
• Communication preferences

Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and your visit, including:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Geographic location (country/city level)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To process and manage your product selections
• To send you marketing communications (with your consent)
• To improve our Website and services
• To analyse Website usage and trends
• To protect against fraud and maintain security
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Website, conducting our business, or servicing you
• Suppliers: When necessary to fulfil your orders or enquiries about specific products
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for 3 years, while marketing preferences are retained until you unsubscribe.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Rights Related to Automated Decision-Making: Challenge automated decisions

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our Website uses cookies and similar tracking technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can contact the ICO at ico.org.uk.